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Information

Frequently asked questions

  • How much does your product/service cost?
    Feel free to email me or fill in the quote form on my website and state which product/service you are interested in and I will forward a price list back as soon as I can.
  • How long does it take you to do your portraits?
    Realistic portraits will take 2-4 weeks depending on the size and how many subject needs to be drawn. So if you are thinking of ordering one as a gift I recommend you put in a order at least 4 weeks in advance. Caricature portraits and custom gifts will take 1-2 weeks (Includes delivery time). Bespoke pieces for business or personal use will vary depending on what is requested. Time frame can be discussed if there is a deadline date in mind.
  • What photos are best to use for your portrait drawings?
    For realistic portraits I will need high quality photos with good lighting that is taken close enough to see the finer facial details such as eyelashes. The more details I can see in the photo the more details I can capture in the portrait. For caricarture portraits I will need a good enough photo, doesn't have to be a super close up but close enough so I can clearly see the facial features, the facial features are the key focus for Caricature style portraits.
  • Do you ship outside of United Kingdom?
    Currently, I only offer shipping within UK.
  • How long does it take for my order to be delivered
    Once the portrait or custom gift is complete it should take 2-4 working days for your order to be delivered.
  • Do you accept returns?
    Due to the nature of my business, I dont do returns on commissioned portraits and bespoke artwork. I ensure all my portraits and custom gifts are handled with care and packaged securely. But if it happens to arrive damaged then please contact me via email within 14 days of receiving the product, I will do what I can to resolve this problem. For my non custom products in my shop there will be no returns unless the product itself is damaged. Please email within 14 days of receiving the product.
  • How much does delivery cost?
    UK Standard Delivery ranging from £1.99-£4.99. Free UK delivery on all orders over £60 on commissioned and custom gifts. Free UK delivery on all orders over £40 on shop products

Privacy 

Your privacy is something that I take very seriously. Any information you provide to me on the quote forms or email is held with strict confidence and will not be passed on to any third parties.

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How do I use your personal information?

  • Communicate with you

  • Fulfil any orders placed

  • Processing your payment

  • Arranging for shipping

  • Providing you with invoices

  • Order confirmation

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Postage & Delivery

All my portraits and custom gifts are handled with extreme care and posted via Royal Mail First Class. Your package should arrive within 2-4 working days. Non custom products are posted with UK standard delivery, 5-7 working days from the dispatched date.

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Terms & Conditions

By visiting my site and/ or purchasing something from me, you engage in my "Service" and agree to be bound by the following terms and conditions.

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  1. Jennifer Cheng retains all rights to all artwork produced, even those sold and commissioned.

  2. Jennifer Cheng retains the right to make reproductions of any artwork created unless the customer has purchased the full rights to the artwork  (this is in addition to simply purchasing the original piece).

  3. Purchased artwork may not be resold or reproduced for profit in any way without the artist's written permission.

  4. The designs and content rights of this website is owned by Pencil to Portrait. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent.

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